Our Policies
We are committed to maintaining openness, safety, and high standards in every aspect of our business. This page outlines the policies and guidelines governing employee behaviour, operational protocols, and compliance responsibilities. We are dedicated to addressing any inquiries or concerns, so please feel free to contact us at [email protected], and we will respond within two business days.
Cancellations & Missed Appointments
- This policy ensures appointments are managed fairly and transparently, respecting the time and needs of our clients while protecting the resources and sustainability of Divergent Health.
Complaints & Feedback
- We welcome all feedback as an opportunity for continuous improvement, ensuring that every concern is handled respectfully, handled fairly, and addressed without fear of discrimination or retaliation.
Fees & Payments
- This policy outlines our commitment to transparent and fair billing practices that comply with national funding requirements while ensuring clarity and financial accountability for all clients.
Privacy & Confidentiality
- Divergent Health is dedicated to protecting your personal information by ensuring it is managed securely, used only for essential service delivery, and shared only with your informed consent or as required by law.
Termination of Services
- This policy provides a clear and respectful framework for concluding therapy, ensuring that any transition of care is handled with fairness, transparency, and clinical integrity.